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Craig Thompson joins Riedel to lead new Customer Success department

Craig Thompson joins Riedel to lead new Customer Success department

Craig Thompson joins Riedel to lead new Customer Success department

Craig Thompson has joined the Riedel Communications as executive director of its new Customer Success department. Overseeing operations for the department, which is intended to provide customers with a “frictionless” experience, his role begins at the initial demo and system design stage and extends through to training, delivery and post-sales support. Moving from Grass Valley, where he served as vice president of customer success and business transformation, Thompson has over 20 years of management experience in the media production and broadcasting industries.

“With the creation of our Customer Success Department, we’re realising our vision of customer-centric operations, while preparing a solid foundation to support a product portfolio of hardware and software products,” explained Rik Hoerée, CEO of the Product Division at Riedel Communications. “With an impressive record of improving customer satisfaction, exceeding sales targets and managing world-class services teams, Craig is a natural fit to lead our Customer Success team, and we’re thrilled to welcome him to Riedel.”

“It’s an exciting time to be joining Riedel, as the company delivers on its commitment to our customers with the new Customer Success Department,” added Thompson. “Riedel already offers a robust line-up of services — whether it’s consulting, technical support or training courses — and I’m looking forward to expanding our portfolio even further to ensure a seamless customer experience.”

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