Powersoft increases customer confidence with new care plan

Powersoft has introduced a new care plan for its rack amplifier customers, which will be available via the company’s MyPowersoft portal as of 20 November 2020. The plan – which has been introduced so Powersoft customers can have increased certainty over their investments in these uncertain times – includes two services: Warranty Extension and Service Shield, both of which can be purchased separately.

While the manufacturer believes that its products are built to the highest standards, it also acknowledges that, in certain cases, products might be subject to strenuous conditions that could result in the customer requiring assistance or a replacement product. With this in mind, Powersoft’s new Warranty Extension and Service Shield plans have been designed to bolster the company’s after-sales offering.

The new Warranty Extension will cover the relevant amplifier platform with up to a three-year extension on Powersoft’s standard warranty. This service is available from MyPowersoft and can be activated during the first year of the product’s life.

The Service Shield includes an option to protect a purchaser’s investment from accidental damage during the first year of its life. This grants users swift assistance from Customer Care Services for one repair (or substitution in specific cases) of the amplifier. This service is also available from MyPowersoft and can be activated during the first 30 days of the product’s life.

“We are really proud and excited to announce new added-value services aimed to strengthen Powersoft’s after-sales services overall,” said Iacopo Vannucchi, Powersoft’s customer care manager. “Powersoft has always paid attention to product reliability and we want to build on the excellence of our products so our customers benefit from this confidence. The Powersoft Care Plan demonstrates our willingness to provide an excellent customer-focused programme that matches the enviable reputation of our products in terms of quality and reliability, and to offer this exceptional user experience even longer.”