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Felipe Gonzalez to lead Primestream’s customer success department

Felipe Gonzalez to lead Primestream’s customer success department

Felipe Gonzalez to lead Primestream’s customer success department

Felipe Gonzalez has joined media workflow specialist Primestream to lead its customer success department. As customer success manager, he will work with the manufacturer’s technology, sales and marketing, training and support departments to ensure that customers have the best possible experience with their products and services.

“We’re very excited about the new role of customer success manager, and Felipe is the ideal professional to fill it,” commented Namdev Lisman, executive vice president, Primestream. “As a trusted advisor to our growing installed base, he will help us ensure that our relationship with each and every customer is successful and lasting. Felipe brings powerful experience and expertise to this position. As a digital media engineer, he’s passionate about learning and understanding how technology can be adapted to improve the way we work. His valuable know-how in workflow analysis and design, project management and systems integration will provide a big advantage as we continue to expand our market presence.”

Gonzalez joins Primestream from Univision Communications Inc, where he served as a systems engineer. Prior to Univision, he held engineering, presales engineering, support and postproduction positions with Glookast and ImaginaUS. He also served for more than six years at Avid in engineering and pro audio solutions roles. In addition, he was a professor of audio postproduction and editing for the film, audiovisual and multimedia degree programme at UNIACC in Santiago, Chile. Gonzalez also taught at numerous other Santiago universities.

“I am looking forward to working with the Primestream team to expand our knowledge of customers’ needs and how we can help them achieve maximum success with our solutions,” Gonzalez commented. “In my experience, the best partnerships with customers – the ones that foster loyalty and trust – are based on empathy and a true understanding of their unique challenges and requirements.”



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